Employee Experience Guide

The brief:
At all levels, government agencies are focused on improving the customer experience (CX). Recently, there has been a strategic shift towards prioritizing the employee experience (EX), where the principles and tools of CX are applied to the workforce. The rationale behind this shift is straightforward: Satisfied employees, particularly those content with their tools and processes, are poised to deliver superior services. This contentment translates into increased productivity and gives workers the ability to thrive in their roles. The overarching objective of this guide is to empower managers, supervisors and employees with a comprehensive understanding of the pivotal factors shaping an employee’s experience and aid in the creation of an environment that actively supports the growth and success of every employee.

Lead writer: Susan Kirby-Smith
Designer: Calista Lam

editorial layout / illustration / data visualization